The right candidate will be able to supervise the handling of calls coming into the customer Sales Support Group by monitoring call volumes and quality performance standards, distributing workloads, and giving guidance and approval on unusual situations. Supervisors are empowered to make decisions based upon circumstance.
Strong PC skills and working familiarity with ACD/MIS technology, operating systems, hardware diagnostics, and application software preferred.
Canon I.T.S. is an Equal Opportunity Employer