• Representative, Sales Support

    Location US-NM-Albuquerque
    Posted Date 2 weeks ago(5/7/2018 10:43 AM)
    Job ID
    # Positions
    Experience (Years)
    Contact Center - All Openings
  • Overview

    Be part of the team the delivers the absolute best in customer service! Qualified candidates will assist potential and current Canon customers in making a purchase decision. Representatives provide a variety of sales support services including;  processing of direct sales and literature requests, providing product specifications and features, supply and accessory compatibility information, Canon Direct Website navigation assistance, dealer locations, and warranty service and support options.


    • Sell Canon product directly to consumers and effectively research and resolve any post-sale issues that may arise.
    • Provide product specifications and other information to customers wishing to purchase Canon products. Information provided includes product features, dealer locations, supply and accessory requirements and service options.
    • Assist customers with Canon Direct Website navigation.
    • Assist customers with Canon “Clean Earth” inquiries and provide rebate program assistance.
    • Process sales leads for distributions to Canon's dealer network and literature requests for customers requesting printed information on Canon products.
    • Enter and capture call data (customer information, marketing demographics, and nature of request) for all calls taken using the appropriate scripting for the type of call received.
    • Perform various non-phone duties, including dealer lead data entry and processing, order follow-up and other duties as required 


     In addition to a high school diploma, specialized or technical knowledge is needed which may be obtained in high school business or shop courses or by a relatively brief period of intensive post high school education.


    • One to two years related experience
    • Demonstrated knowledge of PC operating systems such as Windows and/or MAC
    • Ability to read and speak English clearly is required.
    • Demonstrate comfort with basic math calculations
    • Recognize your worth to the company and engage others with a positive attitude
    • Demonstrate appropriate action when providing customer assistance
    • Organizational and time management skills, excellent verbal and written communication skills are essential
    • Excellent listening skills
    • Remain reliable and demonstrate teamwork to aid co-workers in achieving a common goal(s) 
    • Attendance is an essential function of the job


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