Representative, Technical Support I (Printer)

US-VA-Chesapeake
1 week ago
Job ID
2017-1811
# Positions
8
Category
Contact Center - All Openings

Overview

Responsible for inbound and outbound telephone or written inquiries for customers regarding company products. Analyzes problems with hardware and software products to identify problem area(s) and recommend possible solutions. Maintains log of problems using CRM application so that recurring problems can be reported.

Responsibilities

  • Provides technical support to customers via telephone and written communication
  • Exercises judgment within defined procedures and practices to determine appropriate action with customer callers
  • Enters call information into call tracking database
  • Assists in testing and evaluation of current and new products
  • Performs special projects as assigned

Qualifications

In addition to a high school diploma, specialized or technical knowledge is needed which may be obtained in high school business or shop courses or by a relatively brief period of intensive post high school education. Two to four years related experience in a PC environment, with demonstrated knowledge of PC Operating systems such as Windows and/or MAC is required.  Excellent verbal and written communication skills. Attendance is an essential function of the job.

 

 

 

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